Customer Service Representative - State Farm Agent Team Member
Rapid City - SD
Customer Service Representative - State Farm Agent Team Member
Full Time • Rapid City - SD
Responsive recruiter
Benefits:
- SIMPLE IRA with 5% Match
- Competitive salary
- Paid time off
- Training & development
- Tuition assistance
- Bonus based on performance
- Health insurance
Customer Care - Insurance Account Manager
Starting Salary: $50,000+ | Commission & Bonuses | 24 Paid Days Off | 5% Retirement Match
Kitterman State Farm is looking for a talented, motivated professional to join our Customer Care team in Rapid City.
This isn't a call-center customer service position. You'll build relationships with customers, help families understand and manage their insurance coverage, solve problems, identify additional needs, and become an important part of a high-performing agency team.
Insurance experience is welcome, but it isn't required. We're willing to train and invest in the right person who brings strong communication skills, professionalism, initiative, and a desire to build a career.
What You'll Do
- Build and maintain strong customer relationships
- Provide prompt, accurate, and friendly service
- Assist with coverage questions, policy changes, billing, transfers, and claims-related needs
- Proactively follow up and help ensure customers' insurance needs are being addressed
- Identify opportunities to better protect customers and their families
- Educate customers about appropriate State Farm Insurance and Financial Services
- Contribute to the continued growth and success of the agency
What We Offer
- Guaranteed starting salary of $50,000+, based on experience
- Commission and performance bonuses in addition to salary
- 24 paid days off, including 16 vacation days and 8 paid holidays
- 5% employer match on SIMPLE IRA retirement plan
- Employer-sponsored group health insurance planned for 2027
- Tuition reimbursement
- Paid training and professional development
- Career growth and advancement opportunities
- Supportive, positive, and high-performing team environment
Who We're Looking For
- Excellent written and verbal communication skills
- Professional, personable, and relationship-focused
- Self-motivated, organized, and detail-oriented
- Proactive problem solver who takes ownership
- Comfortable discussing insurance and identifying customer needs
- Able to balance excellent service with agency growth goals
- Strong team player who can also work independently
- Interested in learning and building a long-term career
Licensing
A Property & Casualty insurance license is required for the position; however, previous insurance experience or an existing license is not required to apply. We will work with the right candidate to complete the necessary licensing and training.
Compensation
Starting guaranteed salary: $50,000+ annually, depending on experience and qualifications, plus commission and performance bonuses.
If you're looking for more than just another customer service job—and want an opportunity to build a career with an established, successful team—we'd like to meet you.
Apply today to join our team at Kitterman State Farm!
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees must complete applicable licensing requirements and training. State Farm agents are independent contractors who hire their own employees.
Compensation: $50,000.00 - $100,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none